Returns & Claims

Your satisfaction matters. Here you'll find everything about returns and how to file a warranty claim.

About our products

Our t-shirts, hoodies, and accessories are made to order (print-on-demand) — every item is printed only after we receive your order. This affects the return conditions, especially for personalized products.

Return policy

You have the right to return goods within 14 days of receipt without giving a reason, in accordance with EU and Slovak consumer protection law.

Note: personalized products cannot be returned

Goods made to a consumer's specific requirements — typically t-shirts or hoodies with a custom photo, name, text, or logo — cannot be returned. These items are made to order specifically for you.

Return conditions

The product must be unused, unwashed, and in its original condition with original tags
The return period is 14 days from receipt of the order
Refunds are processed within 14 days of receiving the returned item, to the same account you used to pay
Return shipping costs are borne by the buyer
We do not accept parcels sent cash-on-delivery

We do not offer direct exchanges

Because every item is made to order, we don't perform direct swaps for a different size or color. Please return the original item and place a new order in the desired size separately. If that size is available, we'll start the new order immediately.

Product claims

All products come with a statutory 2-year warranty. The seller is liable for defects present at delivery as well as for defects that appear during the warranty period.

A claim is accepted if

•There is a manufacturing defect in the fabric — wrong stitching, missing part, material flaw
•There is a DTF print defect — wrong placement, design flaw, or premature peeling under correct care
•The item was damaged in transit — please report it within 48 hours of receipt with photos of the parcel and the item

A claim does NOT cover

•Normal wear and tear from use and washing — gradual fading, mild pilling, slight stretching
•Damage from incorrect care — washing above 40 °C, bleach, tumble drying, ironing directly over the print
•Mechanical damage caused by the buyer — tearing, splitting, scratches, breakage and similar
•Minor color variations from the product preview within print tolerances and monitor color differences

We process claims within 30 days at the latest. We will keep you informed about progress by email.

How to return an item or file a claim

Use the online form below or email us at info@polovnicketricka.sk. Include your order number, the reason, and — for a claim — photos of the defect.

We'll send a confirmation and instructions including the return address. Pack the item well, ideally in its original packaging.

Once we receive and inspect the item, we process the refund or claim. Refunds arrive within 14 days; claims are resolved within 30 days.

Online claim form

Use the form below for fast processing. You'll need your order number, the email used on the order, and an IBAN for any refund.