Terms & Conditions

Article 1. Definitions

1. The operator of the website (e-shop) www.polovnicketricka.sk is Altum X s. r. o. (full identification details are listed above).
2. The seller of the goods offered in the e-shop is Altum X s. r. o.
3. The supplier of the goods and services offered in the e-shop is Altum X s. r. o.
4. The buyer is any visitor to the e-shop who has placed an order through it. For the purposes of Act No. 108/2024 Coll., a consumer is a natural or legal person who does not purchase goods for the purpose of reselling them to other persons, for the purpose of business or for the exercise of employment or profession.
5. The e-shop is a publicly accessible computer system on the internet that allows the ordering of goods or services.
6. Goods or services are all products listed on the e-shop pages, primarily t-shirts and other textile products with hunting motifs.
7. An order is created by confirming the order process in the e-shop, by the buyer selecting goods or services and fully completing the order form.
8. The buyer fully accepts electronic communication, primarily through the e-shop, e-mail and telephone.

Article 2. Price

1. All prices listed for goods are final and include VAT at 23 %, unless otherwise stated for the specific product.
2. The seller is bound by the price displayed on the e-shop page at the moment the purchase is made.

Article 3. Order

1. An order is created when the buyer confirms the ordering process by selecting goods or services and fully completing the order form. The buyer must provide the required information and choose shipping and payment options.
2. By submitting the order, the buyer agrees with the price of the ordered goods and services, and the order becomes binding for the consumer.
3. A purchase contract arises upon the seller's confirmation of the order. It can only be changed, cancelled, or amended by mutual agreement, unless the law or another legal regulation provides otherwise.
4. After creating an order, the buyer automatically receives an e-mail confirming that the e-shop has received the order. This e-mail is not a confirmation of the goods within the meaning of point 3 of this article.
5. By submitting the order, the buyer is bound to pay the purchase price of the ordered goods.

Article 4. Payment Terms

1. Goods and services in the e-shop can be paid for as follows:
   • cash on delivery (you pay the courier directly upon receiving the goods),
   • bank transfer based on a payment request – in advance; goods will be dispatched after the funds are received in our account,
   • online card payment via a payment gateway.
2. A gift voucher (if available) represents a prepaid amount of funds that the buyer can use when shopping, subject to having sufficient prepaid balance. The voucher's validity date is stated on it. The nominal value of the gift voucher can be agreed with the buyer.
3. Surcharges for individual payment options are listed in Article 6 of these terms and conditions, or in the Shipping & Payment section.
4. The seller may offer the buyer discount options:
   • a discount for registration in the e-shop,
   • a discount for repeat purchase,
   • a discount based on a one-time discount coupon.
5. Discounts cannot be combined unless expressly stated otherwise.

Article 5. Delivery Terms

1. The seller is obliged to send the goods to the buyer within 30 days of the purchase contract being concluded, unless agreed otherwise or unless a longer delivery period was stated for the goods.
2. If the goods are in stock, they are dispatched as quickly as capacity allows.
3. If an order contains multiple goods and services and some of them are not in stock, we inform the buyer with options for partial deliveries.
4. The invoice (tax document) is sent exclusively electronically in PDF format, after payment for the order has been received. If the buyer requests a paper copy of the invoice, it will be sent subsequently by post.
5. The place of performance is considered to be the place to which the goods are delivered.
6. The seller delivers goods to the buyer via:
   • national postal services,
   • courier companies,
   • pickup points (e.g. Packeta/Zásielkovňa).

Article 6. Shipping, Packaging and Payment Charges

1. Information on shipping and payment service fees can be found in the Shipping & Payment section on the e-shop website.
2. The seller may agree with the buyer on a non-standard procedure for shipping goods or services, as well as the prices for such services.
3. The seller may send immediately available goods to the buyer and deliver the remainder of the order subsequently within the statutory period, provided that no additional postage is charged to the buyer beyond what was included in the order.

Article 7. Transfer of Ownership

1. Ownership passes from the seller to the buyer only at the moment of full payment of the price for the subject of the purchase contract.
2. For goods or services still subject to the seller's ownership, the seller reserves the right to settle a complaint only upon full payment of the subject of the purchase contract.

Article 8. Cancellation of the Purchase Contract

1. The buyer has the right to cancel an order for goods or services within 24 hours of the purchase contract being concluded, without a cancellation fee, for goods that are not made to order, to the consumer's specific requirements, or specifically for a single consumer.
2. For made-to-order goods (e.g. t-shirts with personalised print), the order cannot be cancelled after it has been confirmed by the seller, if production has already begun.

Article 9. Consumer's Right to Return Goods Without Giving a Reason and Consumer Information

1. Under Act No. 108/2024 Coll., the consumer has the right to withdraw from the purchase contract within 14 calendar days of receiving the goods. If the subject of the contract is the delivery of goods, the consumer also has the right to withdraw before the goods are delivered.
2. If the consumer wishes to exercise this right, they must deliver the written withdrawal in person no later than the last day of the prescribed period to the seller's contact address, or hand the withdrawal over for postal transport no later than the last day of the period to the address listed in the contacts. After notifying the withdrawal from the contract, the consumer must send or deliver in person the subject of the contract being withdrawn from, together with all documentation (e.g. the original invoice, manual and other documentation that was delivered with the goods), no later than 14 days from the date of withdrawal. We recommend that buyers make a copy of the invoice for their own records and send the goods by registered and insured post. The online withdrawal form available on the e-shop website may be used for the withdrawal, or the sample form may alternatively be sent by post or e-mail.
3. Goods sent cash-on-delivery will not be accepted.
4. The e-shop operator will refund the payment for the goods/service, including shipping costs and demonstrably incurred costs of ordering the goods, within 14 days of receiving the withdrawal from the contract. However, the operator does not have to refund the money until the goods are delivered or the consumer proves they have been sent. This does not apply if the seller proposed to collect the goods themselves.
5. The cost of returning the goods is borne by the consumer.
6. The right to withdraw from the contract does not apply to goods and services defined in Act No. 108/2024 Coll., in particular:
   • goods made according to the consumer's specific requirements, custom-made goods, or goods designated for a single consumer (e.g. t-shirts with personalised print, with the customer's own name or another individual element),
   • goods sealed in protective packaging that is not suitable to be returned for reasons of health or hygiene, if the protective packaging has been broken after delivery.
7. The consumer bears any reduction in the value of the goods caused by handling them beyond what was necessary to verify their function and characteristics. For textile products, we recommend trying on the clothing carefully (e.g. slipping it on over your existing clothes) and not removing the original tags.

Article 10. Rights and Obligations of the Contracting Parties

1. The contracting parties are the seller and the buyer.
2. The buyer is obliged to:
   • accept the ordered goods,
   • pay the agreed price for the goods to the seller,
   • check the integrity of the packaging, and the goods themselves, upon receipt.
3. The seller is obliged to:
   • deliver the goods to the customer in the required quality, quantity and at the agreed price,
   • send the customer all documents related to the goods, either with the goods or subsequently — such as the invoice, complaint form and instructions for use (if needed).

Article 11. Protection of Personal Data

1. Personal data is processed in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data as amended and with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
2. The operator does not provide the buyer's personal data to third parties, except for the shipping company for delivery, the payment gateway provider for electronic payments, state authorities in the event of an inspection, or an external accountant.
3. The operator collects the following personal data from the buyer: title, first name, last name, address, delivery address, telephone number, e-mail address.
4. The personal data you provide is processed for the purpose of correctly fulfilling your order.
5. The operator is required to protect personal data from being accessed by unauthorised persons, which is implemented through security measures.
6. If the buyer consented to the processing of personal data for marketing purposes when registering in the e-shop, they consented to receiving primarily e-mail communications at the contact e-mail address, telephone contact, or addressed mail to the contact address.
7. Personal data for marketing purposes — name and surname, telephone number, address and e-mail address — is provided for a period of five years.
8. The buyer may at any time withdraw their consent in writing by sending a Withdrawal of Consent to Process Personal Data, whereupon we immediately block or destroy the data. We will no longer use the personal data you provided for marketing purposes.

Article 12. Damages for Non-Acceptance of Goods

1. The seller has the right to damages (under § 420 et seq. of the Civil Code) where the buyer ordered goods that they neither cancelled nor withdrew from, and at the same time did not accept the goods from the carrier, or — if personal collection was selected — did not collect the goods within the specified period after being requested to do so. By such conduct, the buyer breached the obligation set out in Article 10 point 2 letter a), under which the buyer is required to accept the ordered goods.
2. When determining the amount of damages, the seller takes into account in particular the shipping costs and related charges in the event of shipping the goods, costs associated with packaging, dispatch and order administration, as well as all other costs incurred in fulfilling the order. The seller also has the right to claim lost profit.
3. The seller may also choose not to claim damages, or to claim only part of them.

Article 13. Final Provisions

1. The seller reserves the right to change and supplement these terms and conditions and the complaint procedure even without prior notice to the buyer. In the event of changes, the entire purchase process is governed by the terms and conditions that were in force when the buyer submitted the order, and these are accessible on the seller's website.
2. The complaint procedure is an inseparable part of these terms and conditions.
3. By submitting an order, the buyer confirms that they have read these terms and conditions and the complaint procedure and agrees with their wording.
4. These terms and conditions and the complaint procedure are available for inspection by the buyer at the company's registered office and are also published on the e-shop website.
5. Matters not otherwise regulated in these terms and conditions or their inseparable parts (annexes) are governed by the relevant provisions of, in particular, Act No. 40/1964 Coll. (Civil Code), Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, and Act No. 513/1991 Coll. (Commercial Code) — i.e. Slovak law, as the seller is a Slovak company. The Slovak version of these terms is the legally binding original.
6. These terms and conditions, including their inseparable parts, take effect on 1 May 2026.
7. If the consumer is dissatisfied with the way the seller handled their complaint, or believes that the seller has violated their rights, they may contact the seller with a request for remedy. If the seller responds negatively to the request for remedy or does not respond within 30 days of its dispatch, the consumer has the right under § 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution to submit a proposal to initiate alternative dispute resolution. The competent body for alternative resolution of consumer disputes with the e-shop operator is the Slovak Trade Inspection (SOI) (www.soi.sk) or another competent authorised legal entity listed in the register of alternative dispute resolution bodies maintained by the Ministry of Economy of the Slovak Republic (www.mhsr.sk), whereby the consumer has the right to choose which of the listed bodies to approach. The consumer may also use the online dispute resolution platform available at ec.europa.eu/consumers/odr.

Supervisory Authority